Reviews - MBZ Auto Service

Marsel S. Glendale, CA

Great Experience! I went to MBZ Auto Service after seeing all the yelp reviews. Since our MB was a lease it was very important that the work was done properly and the parts genuine. I didn't want to get dinged when taking the car back to the dealer. That's exactly what I got and I really appreciate Ara taking the time to explain everything and make sure I was a happy customer. I highly recommend taking your MB here when comparing shops and prices. You can't loose!

I really appreciate the personal followup call I got after a few days of getting the car back. That really showed Ara is there for the long term.

Ophelia M. Burbank, CA

I highly recommend MBZ for all your Mercedes auto care needs. I initially went to the shop to get a quote for damage to my fender. Not only did the mechanic fix the minor damage but he also inspected the car and pointed out some things that needed to be fixed too. Since I recently purchased the car from a used dealership I thought the car was good. But the mechanic really showed me everything that the dealership neglected to tell me. He even fixed some minor one on the spot. I appreciate his honesty and his work ethic. I plan to return for all my car needs.

Jhon S. Burbank, CA

I have had my car serviced for oil changes, tire changes and collisions over the past five years. Prices are reasonable and the service is outstanding. The service shop is clean and professional, My auto is fixed and delivered on time..I've been suckered at the Mercedes dealerships over the years. appreciate that at MBZ AUTO there are No games and no gimmicks. My estimates are reasonable and the collision repairs have always been a smooth and painless process. I have to give credit when credit is due. Thumbs up!!!

Viken K. Glendale, CA

I was out of town and I had car problem coming noise under my ML350
I took to Mercedes dealer and other Mercedes mechanic in Phoenix AZ none of them knew where noise coming from
When got to Glendale I take my Mercedes to MBZ I explain ARA he said leave your car
I can check ..after 2 hours. Later e
ARA called me said your car is ready and is fixed
I was shocked to many other Mercedes mechanic couldn't find out.
I trust my car to MBZ for reasonable price good estimate and honest service with respect

John P. Los Angeles, CA

My car was leaking coolant and was making terrible sounds which was stressful because I had no idea where to take my Mercedes being new to LA. I went here because of the wonderful reviews and surely enough I wasn't dissappointed.

Ara was very kind and knowledgable. He diagnosed my car and quoted me for only the work I needed to have done. He recommended fixes for the future but in a manner that didnt feel pushy as some mechanics would do.

When I picked up my car, Ara walked me through what was fixed on my car pointing out the new parts. My car is now sounding better than ever thanks to Ara!

Would highly recommend going here to service your Mercedez.

Johanna A. Los Angeles, CA

I took my C230 to MBZ for a service and brake pads. And I can only tell you this. If want to be treated respectfully, have all your questions answered, have qualified work done on your car, have all the work done on your car explained clearly, have the work done on your car completed when you were told it would be completed, pay fair prices, and enjoy doing business with warm and highly professional people, then take your car to MBZ. Don't even think twice.

Neill N. Rancho Cucamonga, CA

I took our BMW 5 Series to MBZ Auto on two occasions. Both times I recall thinking these are really nice people. More importantly, I left feeling like I had gotten exactly what I needed, paid a fair price for it and had a pleasant experience. I used to go to the dealership for service. I don't think I'll be doing that anymore. Thanks guys.

Kyle P. Los Angeles, CA

I am finally getting around to Yelping MBZ Auto service... I read other great reviews on Yelp about MBZ so decided to take my C63 AMG in for its service B. I don't really trust dealership service and don't like overpaying dealership prices so thought I would try MBZ.

I met Ara the owner and he was super nice. The shop itself is very professional and clean. He is a certified MBZ mechanic (as I noticed his certificates on the wall) which obviously is someone you want working on your car.

In terms of service, a few worthy notes:

1. When I went to drop car, he made sure I had a ride and offered to take me anywhere I needed to go (work). My wife was waiting for me so didn't need this service. I liked this shuttle offer service.

2. When I picked up car, Ara showed me the old parts that were wore out and replaced. I have always liked this in a mechanic.

3. I think they sprayed my car with some kind of air freshener. This may seem minor but I thought it was a nice touch.

4. I had forgotten to tell Ara about a rear brake light that was out in my car that was causing an annoying pop up message on my dash... When I went to pickup car, I mentioned it to Ara and he had seen it and fixed it at no charge!!! This sold me on using Ara and his shop for all future services.

BTW, The cost of my service was at least 100.00 dollars less than what the dealership would of charged me.

If you have a benz, take it here! You won't be disappointed.

Jack A. Glendale, CA

I was introduced to "Araik" owner of MBZ Auto by a friend of mine. Ive been a regular for about 5 years now. What i like about the shop is youll never find a dirty corner or greasy floors. The shop is very punctual and Araik is on point about all his repairs has all the knowledge and experiance needed to service any mercedes benz from classics to the lastest models with that said i recommended anyone that loves there mercedes to head over to MBZ auto you wont regret your visit.

Dmitry a. Glendale, CA

So I don't like the name of the place:). Only four stars then... Did not want to write a review first time I visited this place. I thought I just got lucky with my Mercedes cd changer that was fixed for the third of the price quoted at my regular Mercedes dealership ( no replacement was required) . Now there was a transmission problem with my SLK (more like a new clutch required). Fixed (with no issues for more than 3 months ). Liked the service , price and results of work. Did not appear to be a stressful experinced

Jamie W. Glendale, CA

I went to Calstar for years, but as my Mercedes got older, I wasn't interested in paying their astronomical rates. I tried another mechanic, and then found Ara. I've been there twice now, over the past fourteen months, and I think he's terrific! The service is always explained to me in detail, and the price is about half of the dealership. They only use the correct parts, which is another plus. (The previous mechanic I tried used an inferior part that had failed, and Ara replaced it for no charge - a five dollar part, but still.) I would highly recommend this shop for Mercedes owners, and the only reason I don't give them a full five stars is because I don't know enough about car repair to know with certainty that it's perfect ("It's me, not you."). But they're amazing and I plan to go there for the life of my car!

Barry B. Los Angeles, CA

I first went to MBZ back in January 2012 when i needed brakes upon a friend's recommendation. Even though MBZ was recommended by a friend, i was really skeptical, because most shops think because you drive a Mercedes, you're rich and think they can over charge or tell you you need something you really don't.

Anyways, i drop my car off for diagnosis and Ara calls me shortly to give me the quote and see if i want to have the brakes repaired. I was shocked at his quote and the fact that he was honest about what i needed and didn't need. Just for the heck of it, i pulled out an invoice for previous repairs i had a couple weeks prior to see what he would have charged, and i was shocked again at his quote.

So move on to April 4th, 2012....i needed a major repair (intake manifold) done. I took my car to 2 shops for diagnosis (because i don't trust mechanics) and they came up with the same diagnostic problem. One shop was about $100 cheaper than the other, but i thought i would give MBZ a call and see what he would charge. He quoted me $250 less than the cheapest of the 2 other shops. I was again shocked and thought to myself....he's gonna have me get my car all the way to Glendale, and then tell me his quote was wrong. Well i was wrong, because he charged what he quoted. He recommended another repair that i would need soon and i was on my way April 5th a happy camper. :)

I've learned it's really hard to find an honest/knowledgeable mechanic who does great work, and takes care of your car in the process. I keep my car immaculate inside and out, and i hate to pick it up and find grease, hand prints and crap all over it....i've actually not returned to shops because of that. MBZ is a very clean shop and they will take car of your car. I would suggest calling Ara and giving him a chance the next time you need your Mercedes repaired. You'll leave not feeling like you got ripped off.

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